Seagull License Server Remote Assistant: Deployment Guide for IT Teams

Troubleshooting Seagull License Server Remote Assistant: Common Issues Solved

Overview

This guide covers systematic troubleshooting for Seagull License Server Remote Assistant (SLRA). Follow the steps below in order to isolate and resolve common connectivity, authentication, licensing, and performance issues.

1. Verify basic connectivity

1. Ping test: From client and server, run:
   • Windows: ping
   • Linux/macOS: ping -c 4
2. Port check: Ensure the SLRA service port (default 5093) is reachable:
   • Windows: telnet 5093 or Test-NetConnection -Port 5093
   • Linux: nc -vz 5093
3. Firewall rules: Confirm OS and network firewalls allow inbound/outbound on the SLRA port. Temporarily disable local firewall for testing, then re-enable with specific allow rules.

2. Confirm service status and logs

1. Service running: On the license server, verify the Remote Assistant / License Server service is running:
   • Windows Services: look for Seagull-related service and ensure status = Running.
   • Linux: systemctl status seagull-license (adjust service name if different).
2. Restart service: Restart the service to clear transient errors:
   • Windows: Services MMC or net stop / net start
   • Linux: `sudo systemctl restart seagull